Returns & Refunds

We adhere to the terms of the Sale of Goods Act, the EU Distance Selling Regulations and the EU Directive on Privacy and Electronic Communications

You have the right to cancel your order within 30 days of placing your order with us, or within 30 working days of receipt of the goods (whichever is the longer).

We will refund the original shipping costs as long as your order is cancelled within 30 days of receipt. If you are claiming on our money back guarantee and are past 30 days from date of receipt then we will not refund your shipping costs.

We will not refund your cost of shipping the goods back to us unless agreed with you. We would normally refund your costs of shipping the goods back to us if the goods are faulty or damaged.

If you wish to return your order back to us you must request an Returns Number from us through our Customer Support Area. You must enclose this Returns Number with the goods when returning them back to us. You must also return goods via a Recorded Delivery service.

Please remember that Royal Mail will only cover you for upto £28 compensation if the return is lost on it's way back to us. If this is not enough you will need to send it back Special Delivery to get adequate compensation (upto £250.00)

To request a return/refund please contact us through our Customer Support Area and please ensure you tell us your order ID or your full name and address so we can trace your order.

Please ensure that you return goods in a reasonable and good condition. Under the Distance Selling Regulations you, the customer, has a 'duty of care' while the goods are in your possession. Please return the goods with the original packaging to insure the product/s are not damaged during transit.

This policy does not effect your statutory rights as a consumer.

We reserve the right to deduct 5% off of the total purchase price to cover our credit card costs incurred when you placed your order. If we have stock your credit card is charged and we incur this cost irrespective of whether the goods are shipped or not. If you paid by Debit Card then this amount is £1.00 irrespective of the value of the order.

Money Back Guarantee Returns

Please refer to our Guarantee page by clicking here

Company Details

Call Us

Customer Support