Money Back Guarantees

Please refer to the specific product page on this site to see if we offer a money back guarantee on that product.

Please note if you wish to cancel and return your order within 30 days of receipt of the goods please refer to our Returns & Refunds page

All terms below refer to goods being returned after 30 days have passed from receipt of goods

We will not refund your cost of shipping the goods back to us unless agreed with you.

If you wish to claim your money back under our guarantee you must request an RMA Authorisation Numbers from us via our Customer Support Area. You must them write this RMA number on the inside and outside of the parcel you return.

You must also return goods via a Recorded Delivery service. If we do not receive the goods back from you it is your responsibility to make a claim to Royal Mail and we cannot, unfortunately, refund you. So, please ensure you send the goods back to us via a method that gives you adequate compensation.

To request a refund under our guarantee please contact us through our helpdesk system and please ensure you tell us your order ID or your full name and address so we can trace your order.

Once we have received the unused portion & empty bottles (i.e. ALL bottles) and satisfied ourselves that you have claimed on the money back guarantee within the valid claim period, we will credit your card or issue a cheque refund depending upon your original payment method, less our original shipping costs/charges.

Finally, the guarantee is against each product we sell, not each order. Therefore, we only offer the guarantee against the first purchase of a particular product. Subsequent purchases of the same product are not guaranteed. However, if you purchase a different product to the one previously claimed against you will be covered by the guarantee of that product. If you wish to discuss this further please contact us via the Contact Us page.

Once we have issued you with an RMA you must the return the item/s back to us within 14 days. Failure to do this will result in a deduction off your refund for £5.00 to cover our administration costs.
If items are returned after 30 days of the RMA being issued then the guarantee is null and void and no refund will be given.

This policy does not effect your statutory rights as a consumer.

Exclusions/Notes

Q-Link: Please see the www.qlink-online.co.uk site for more details of their guarantees.

Weight Loss Products: Please note that for guarantee purposes Lipitrex, Tone & Slim, Hoodia Mint and Advalean are classed as the same product. This means if you have purchased any of these products and then purchase another one you may not claim on the money back guarantee for 2nd order as well and can only return one or the other for a refund

Hair Loss Products: Please note that for guarantee purposes Procerin and Advecia are considered the same product. This means if you have purchased any of these products and then purchase another one you may not claim on the money back guarantee for 2nd order as well and can only return one or the other for a refund

RESPeRATE: The RESPeRATE device is covered for 8 weeks only and you must use the product as directed for at least 5 weeks in order to qualify for a refund - this means you must use the device for 45 minutes of effective exercise time per week for 5 weeks. Failure to do so means we reserve the right to apply a £35.00 admin free to your refund.

Escape: Escape product is NOT coverered by our guarantee

Simply Detox Foot Patches are NOT covered by our guarantee

Prelox - 90 day money back guarantee ONLY applies to 3 month and 6 month supplies

Vasacor - 90 day money back guarantee. Any offers of the free cholesterol testing kit are excluded and any claims against the money back guarantee on Vasacor when a free cholesterol testing kit has been given will result in a deduction of £11.99 from any refund given.

Pelvic Toners - for hygiene purposes we will only accept pelvic toners back in an unused, still sealed, condition.

Medinose - whilst we offer a money back guarantee on this product the packaging must be in excellent condition otherwise we reserve the right to deduct £20.00 off of your refund.

iLift - all ilift products are not covered by our 3 or 6 month money back guarantee. They are covered by the manufacturers 1 year warranty of course.

Hoodia Mint - the guarantee (2 months) on this product means that we will refund you all UNUSED Hoodia Mint tablets only. If there are part bottles we will count the tablets and refund you on a pro-forma basis based on the price you paid (including any multi-buy discounts).

 

Order Cancellation:

If you cancel your order before it is shipped we reserve the right to deduct 5% off of the total purchase price to cover our credit card costs incurred when you placed your order. If we have stock your credit card is charged and we incur this cost irrespective of whether the goods are shipped or not. If you paid by Debit Card then this amount is £1.00 irrespective of the value of the order.

Company Details

Peak Nutrition Ltd
PO Box 233
Winsford
CW7 9DP

Call Us

0845 070 6940

Customer Support

Visit our online customer support area here