Contact Peak Nutrition

Should you require a return for any reason then please use our Customer Support Area to request a return. This allows us both to track the progress of your return. We have to issue you with a returns number and you will need to send this with the returned goods. Please check out our returns policy first though - you can do so by clicking here. Please note we do not accept returns on items that have been opened unless otherwise agreed.

Want to pay by cheque through the mail?
Then please raise the order ONLINE but select CHEQUE as a payment method - this will ensure you have an order ID, that you have the correct mailing address to send your cheque to and ensure stock is allocated to your order. Please note that we can only accept cheques or postal orders drawn on a UK bank account in GBP.

Want to order over the phone?
Then phone our order line on 0845 070 6940 (local rate applies) - this is for orders only please though the staff there will be happy to help as much as they can they will ask you to raise a support ticket if possible. If this is not possible they will raise one on your behalf and ensure a member of the customer services team contacts you in due course. The staff who take orders on this line have little product expertise - if you need to ask a question about a product or need advice on your hair loss then please use our Customer Support Area.

Should you have an order status enquiry please check online by clicking here. Simply enter the email address you gave when you placed your order and the order id we emailed you and you will see the current status of your order. We have several order statuses:

• Unauthorised - there has been a problem with your credit/debit card payment - please contact us.
• Authorised - payment received, thanks! Now awaiting despatc
• Being Picked - your order is in the process of being picked and packed by our warehouse staff
• Shipped - your order has been shipped and you should have received an email confirmation letting you know the parcel tracking ID if applicable.
• Awaiting Cheque - you selected cheque as a payment method and we are waiting to receive your cheque.
• Back Ordered - we are currently waiting for stock to arrive to complete your order.
• On Hold - your order is on hold, normally awaiting security checks - please check your emails to ensure we have contacted you to ask for further information.

Physical Address

The easiest way to contact us is via our helpdesk. Or by calling 0845 070 6940. Alternatively you can write to us at our PO Box address above. If you don't like PO Boxes (some poeple don't) then please write to us at our physical address here:

Peak Nutrition Ltd
MailBizz Unit 3 Eastern Wood Road
Plymouth
PL7 5ET

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