PelviTone by NeuroTrac (VAT Ex)

Hello, yes, you will qualify for VAT exemption as you are using the Pelvitone for medical reasons.

When you buy the Pelvitone at the VAT exempt price online you will see a link to our VAT exemption form in your order confirmation - you simply need to fill this in and return it. It is a self-certification form, so you do not need a doctor's note or signature. Many thanks

Hello, using it at 80 is a very high setting to be starting with. We would normally advise that you start low and build up - the best way to get an idea of the strength of the pulses is to place the trainer in the crook of your arm, and gradually increase the strength - you will soon see that the pulses are very strong!
Also, I would strongly advise against running two 45-minute programmes back to back. The 45 minute programme is a thorough work out, and it is not intended that you do two of them straight after each other. In our experience the 45 minute session should be run a maximum of once a day. Many thanks

Hello, as you have an IUD you should talk to your healthcare professional before using any pelvic toner. It should be fine and we know of many customers who use toners with these devices fitted but you should always check with a doctor or nurse first. Thank you

Hello, the PelviTone exercises the pelvic floor muscles on its own, without the need for additional manual exercising. However, as you are seeing a physio for treatment, we would recommend that you speak with your physio for their advice, as they may wish you to do additional exercises. Many thanks

Hello, it may be the trainer that needs replacing - we do sell a compatible trainer separately on our site - the Periform+ Intra-Vaginal Probe - the link is: http://www.peak-nutrition.co.uk/brand/periform/periform_intra-vaginal_probe.htm. It is unlikely that you need to ramp up the mA - from what you have said it would probably be the trainer coming to the end of its life. Many thanks, Richard

Dear Margaret

Don't be surprised if the physio hasn't heard of it. If things are not supplied within the NHS and people don't read outside of NHS literature they are rarely up to date.

You can check if the device is working correctly by testing it in the crook of your elbow. You need to moisten your arm lightly and then put the probe on so the metal plates make contact with the arm when you fold your elbow. Then select the appropriate program and start to increase the intensity slowly until you start to feel the tingle. You should feel it for a few seconds and then it will rest for a few seconds. This will form the contract and rest motions for your pelvic muscles when used with the probe inserted.

Once you have ascertained the unit is working and you want to try it internally, you need to make sure that there is sufficient moisture for the probe to make contact. If it is a bit difficult to insert or feels dry you ma require a little help with a lubricant. If this is not the case just ensure that the metal plates are facing the East and West position, i.e. matching the direction of your left and right arm rather than towards your tummy and back. Once inserted correctly (which will be just with the end of the probe sticking out with most ladies) you gently increase the intensity as with the earlier test.

If you would like us to walk you through any of the settings or you feel it is not working correctly. Please give us a call and one of our ladies will be more than happy to help you.

Best regards

Sharon

Hello, I have sent by separate email the user guide for the PelviTone, which shows the frequencies used in each programme. Many thanks, Richard

It's fine to go as high as required - it won't cause damage - your body will tell you if it's uncomfortable or not. It is not unusual to go past 44 ma to get sensation - it's really a sign that your muscles are getting stronger as time goes on you have to increase to get the muscles to contract. Kind regards,

Hello,

If you are using the PelviTone to help with stress or urge incontinence - both of which are classed as chronic conditions - then you should order the VAT exclusive PelviTone. If you wish to use the PelviTone purely for improving sexual intimacy, then you need to order the VAT inclusive version, as this is not considered a chronic condition. If you need further clarification, please call us on 0800 612 6394.

Many thanks

Hello, quite often women do not feel the pulsing sensation when they first use a pelvic toner - this can be caused by, amongst other things, scarring of the vaginal walls during childbirth, or simply through nerve dasmage that occurs over time. The PelviTone will still be working even if you cannot feel it, so we do recommend that you only use lower levels until the condition of your vaginal muscles improves, and slowly increase it. Many thanks

Hello, the PelviTone can be used by men with the optional Anuform trainer (which is designed specifically for anal use). We have had very positive feedback from male customers who have used the PelviTone with the Anuform - including a customer who suffers from partial paralysis, who noticed a dramatic improvement after just a couple of weeks in the level of continence.

Hello, it is quite common for women to be unable to feel the electrical stimulation when they first start to use a pelvic toner. This may be due to internal scarring caused quite naturally during childbirth, or a decrease in sensitivity generally. If you can feel the toner in your hand then you will be aware that the pulses are quite strong, so this will be replicated when you use the trainer internally. We therefore recommend that you increase the pulse strength slowly and gradually.
Many women find that the feeling inside their vagina improves as they use the pelvic toner for a preiod of time. Many thanks

Hello, we ship daily to the US - simply add in the products you are interested in to the cart and it will automatically show you the shipping rate to your country. Many thanks

Hi, we would recommend that you use a combination of both - the pelvic floor workout is a longer treatment so I would suggest using this a couple of times a week, and use the lack of sensitivity programme each day, which will improve your vaginal embrace. Many thanks

Hello, the PelviTone is extremely effective in helping both with general vaginal muscle tone and with incontinence issues. The pelvic floor muscles, like any muscle group, will require some time to "tone-up", and help improve the sensation within the vagina, and the vaginal embrace that is often affected by childbirth.

Normally, women using the PelviTone for improving overall sensitivity and improving muscle tone see improvements within just a few weeks, and for incontinence related problems we normally advise 6-8 weeks of regular use. Many thanks

Hello, firstly, no, the PelviTone cannot give you a water infection. We would advise that it is cleaned properly after use, but it will not give you an infection.

We always recommend that you start slowly and build up with the pulses - you may find that you do not feel the pulses at a lower level, but the muscles will still be exercised. Women, particualrly if they have had children, may experience some loss of sensation within the vagina through scarring to the vagina walls. If you place the probe in the crook of your arm you will see that at 4mA the pulses are still quite strong, so remember that this strength will be replicated when inserted, hence the advice to start off slow! Many women find that the sensation returns over time as you use the pelvic trainer. Don't worry, it is quite normal to not feel the pulses at the lower levels! Many thanks

Hello,

Well, there are quite a few inaccuracies and mistakes that it would be worth clearing up here. Your physio is completely wrong in what she says. The PelviTone by Neurotrac exercises the pelvic floor muscles by electrical stimulation meaning that you do not have to do the exercises yourself.

We do have products such as the Periform, which help you to see that you are doing the kegel pelvic exercises correctly, but the electronic pelvic floor exercisers do the exercises for you and help strengthen the muscles.

Your continence nurse is also quite wrong, and it is quite frustrating when we see such woefully inaccurate information still being given out by healthcare professionals. You can watch the videos we have on the site where continence nurses explain how the pelvic toners will strengthen the pelvic floor muscles, thus helping with incontinence. You really should suggest that the continence nurse who looks after you does her research, and perhaps needs some up to date training rather than the outdated and incorrect information that she is passing onto her patients.

We have been selling pelvic toners for many years, and from our experience, the feedback we get from the women who have bought the various models available, and also from modern medical information, we know that they WILL help strengthen the pelvic floor and it WILL help with incontinence issues. The PelviTone is our most popular model, and also has the highest reviews.

If you would like to speak to one of our advisors then do please give us a call on 0800 612 6394 - we are always happy to try to help.

Many thanks

Hi, if you purchase a PelviTone from us it comes with the probe as well - you have everything you need in one place!

Hello, you would need to check with your doctor prior to using a pelvic floor exerciser if you have had a specific laser treatment. Many thanks

Hello, if your doctor has given you the go ahead to use a pelvic toner with your prolapse (we normally ask women to check with their doctor first) then yes, the pelvic toners including the PelviTone would be beneficial with helping with your prolapse. The pelvic toners help firm up and tone all muscles in the pelvic floor area, so this should help your muscles retain a prolapse. Many thanks

Hello, if by leakage you mean some urinary incontinence, then yes the PelviTone will help build up your pelvic floor muscle tone and help you control involuntary leaks. You need to be sure that your hysterectomy has fully healed before using a Pelvic Toner, though. Many thanks

Hello, the PelviTone has a range of functions, but programme 9 will give a good workout for the whole pelvic floor area, which will help with incontinence and also exercise, tone and tighten the muscles. Many thanks

Hello, if you have been advised by your GP to use a pelvic toner, then yes, the PelviTone would be ideal for you. You would also qualify for the VAT exempt model, too. Many thanks

Hello, we recommend that the PelviTone is used once a day. You don't need to do pelvic floor exercises when using a PelviTone - it does all the work for you by making the muscles contract and relax and thus tones them up. Many thanks

Hello, as you have an IUD you should talk to your healthcare professional before using any pelvic toner. It should be fine and we know of many customers who use toners with these devices fitted but you should always check with a doctor or nurse first. Thank you.

The metal parts on the probe should be inserted into the vagina so that they align right and left - in other words running on the sides of the probe rather than on the top and bottom of the probe. Many thanks

Hello, the PelviTone needs to be used when sitting or lying down - the trainer would fall out if you tried running or walking around when it is inserted! The best time to use it is when you get a chance to sit back and relax - watching TV or reading in bed are perfect. The PelviTone isn't wireless, and has two small wires that run from the trainer back to the main unit. For a wireless Pelvic Toner, you'd need to go for the AthenaFem. Many thanks

Hello, this product is not designed to alleviate vulvodynia - you will need to see your GP or gynaecologist to get this sorted out, I'm afraid. Many thanks.

Hello, the PelviTone may well be able to help with an overactive bladder, especially if used in combination with bladder training - your GP, nurse or continence advisor should be able to advise you on how to do this training if it is appropriate for you. Many thanks

We normally suggest you wait until 6 weeks at least after giving birth. However, you really need to ask your midwife or Dr. Thanks

Hi, firstly - yes you should be able to purchase the VAT exempt version as the vat exemption refers to a chronic illness - ie one that is long term such as stress or urge incontinence. The warranty is a 1 year return to base warranty. Many thanks

Hello, you can use both programmes 3 and 4 for stress incontinence - however, you could try using programme 9 - the Pelvic Floor Workout - 45 minutes in total. This is a much longer programme, and really starts to work the muscles up. The muscles are built up gradually with the Pelvitone, so you should start seeing improvements soon. If you need any advice, do call us on 0800 612 6394 and we'll talk you through the programmes. Many thanks

Hello, you are able to qualify for VAT exemption on the Pelvitone, Athena Fem and Athena Spirit pelvic toners if you suffer from stress or urge incontinence. We send you a self-certification exemption form with your order in this case.

However, if you are looking to buy a pelvic toner just for general toning of the pelvic floor and tightening of the vaginal embrace, and do NOT suffer from stress or urge incontinence, then you would not be VAT exempt and would have to pay the VAT inclusive price.
If you are unsure, please do call us on 0800 612 6394 and we'll be happy to help. Many thanks.

Hello, after any surgery we would recommend that you check with your doctor before starting to use a Pelvic Toner. We have been advised that Pelvic Toners can be used in cases where a prolapse has occurred, so long as the vagina can actually have the trainer inserted. However, as your operation was 3 months ago and you have had another slight prolapse we do strongly suggest you check with your GP first. Many thanks

Hi, it could be that the nerve endings on one side are more damaged than on the other - the muscles will, however, still be toned by the probe.
One other thing to check is that you are correctly positioning the probe - we recommend that you lean forward slightly so that the probe makes good contact with both sides, and that the two metal plates are positioned side-to-side (rather than being inserted with the plates top-to-bottom). If you have any further queries please do let us know. Many thanks.

The PelviTone (on programme 02) may well help with a prolapse. However, we cannot be sure and you should discuss directly with your GP or consultant. Thanks

The PelviTone (and any other pelvic floor exerciser) can improve vaginal embrace through increase in the pelvic floor muscle tone. However, I don't see how it could improve nerve damage though. Kind regards

Hi, for embrace I would say the PelviTone or the Discreet Stim. Both have programmes for overall vaginal embrace. Personally, I would say the PelviTone due to it's multiple programmes that deal effectively with both. Thanks

It can - I assume this is for rectal use? In which case you would need a rectal probe instead of the supplied vaginal probe. Let me know if you wish to proceed with this and I will order a rectal probe in from the suppliers. Thanks

If you are after a device purely to deal with stress or urge incontinence then I would say the PelviTone. The reasons for this are mainly: 1) It has many programmes to choose from so you will find one that suits you and you can personalise your own programme. 2) It is only designed for this purpose which means if you suffer from stress or urge incontinence then you can claim the VAT exempt version that saves you money! As the Femme Elite is multi-use there is no VAT relief on that product.
If you want a product that can also act as a TENS machine then the Femme Elite is best as it does both. Thanks

If you have suffered as you say then you simply select the VAT Exempt version of the product on our site. You will not be charged VAT and a form will be included with your order. You should then fill that form in and return it to us. The form is very simple and all you are doing is making a statement that you suffer from stress or urge incontinence and sign and return. There is NO need for a Doctors note/certificate/letter. Thanks

Like any muscle the pelvic floor muscles should not be over worked. Programme 9 is a pelvic floor workout programme of 45 minutes so I think this should only be done once day. Thanks

You should be fine. the Kegel 8 is basically a branded version of the model DOWN from the PelviTone we sell. The Kegel 8 has less programmes for example. However, as we obviously don't know your full medical history I could only recommend you check with your physio. However, if the people who sell the Kegel8 say that the Kegel8 is suitable in your case then so is the PelviTone. Kind regards

Hi, they work a bit like those ab belts you can get from Slendertone in that it uses electro-stimulation to contract the pelvic muscles. This is basically the muscles that control the flow of urine or allow you to say, hold a pencil in your vagina - it's the same set of muscles - the same ones you use to grip your partner during intercourse. Channel 4's Embarassing Illnesses recently did a study on several and the one you have expressed in interest in (PelviTone) showed an increase of over 60% of the pelvic floor muscles in just 4 or 5 weeks of use. Many many people contact us to say how this has helped with either stress/urge incontinence AND their vaginal embrace with their partner. Really, stop worrying and feeling inadequate - you have no need! You can either purchase an electro stimulation version like this OR you can learn how to perform kegel exercises and use a device such as our manual pelvic toner. Personally, I use the PelviTone! If you want further advice just reply to this email. Kind regards

Hi, the programme should be automatic to be honest. Can you not feel it yet? Oh, please visit http://helpdesk.peak-nutrition.co.uk to raise a support ticket instead of via product questions - it's easier for you and us that way. Thanks

Pelvic TOning can certainly help with your problem yes! The problem you have is called a "weak vaginal embrace" and this is normally resolved by carrying out pelvic toning exercises. If you increase these muscles you will be able to "grip" your partner far more easily improving things for both of you. I suggest either the PelviTone or ANY of our pelvic toners. The PelviTone has a specific programme for this though called "Lack of sensitivity". Really, it will work wonders but like going to the gym you have to stick at it. Use it as per the instructions - several times a week - and you will see and feel results in a few weeks! Good luck

The metal parts of the probe should sit east-to-west so to speak. The probe should be inserted high enough so you can feel the pelvic floor muscles contract - everyone is different so we can't just say insert x amount of inches I'm afraid. Let me know if you need further guidance

Our manufacturer has said that this can happen, but not very often. They also suggest that you may have a slight infection that could be causing this and to consult your doctor.

No, the Kegel 8 is manufactured by same company - it's just branded for a particular company. THe PelviTone is cheaper of course! Replacement probes are not really required to be honest but you can purchase them from us. Thanks

Hi, if you mean the PelviTone there is really only 1 version and we sell it. If you mean pelvic toners in general then yes, there are many out there! If you want a wireless one we sell the AthenaFem, if you want a wired (cheaper one) then we sell the PelviTone and the Femetone - the PElviTone has more programmes and functionality than the Femetone - the Femetone is just plug in and turn on kind of thing. The PelviTone lets you choose which programme and control the strength etc. etc. Our bestseller! We also have the manual ones for kegel exercises that use resistance - you push your pelvic floor against the resistance. Take a look at www.pelvic-toners.co.uk - our sister site - it has a simple self answering questionnaire to help you choose - look to the left hand side for the question mark. Thanks