HairMax LaserComb Premium Lux 9

I am very sorry to hear about that. If you purchased from us please contact us on 0800 612 6394 to see if we can help.
The LaserComb comes with a 2 year warranty so maybe you are still covered? Either way please get hold of us because if it is one of the older models the problem is usually the power unit and we can ofter replace FOC if you bought from us, or for a small charge to cover our costs if you didn't,
Thanks, Andrew

Hello, unfortunately we do not ship to south Sudan. Many thanks

Hello, both good questions, which we're happy to answer:

1. There is NO possibility of skin cancer. The LaserComb uses low level laser phototherapy, and in clinical studies and in general use since 2001, there has never been any report of serious adverse events occurring. Moreover, Lexington International, LLC. is a ISO 9001:2008 and ISO 13485:2003 certified company following GMP (Good Manufacturing Practices). Certification to ISO standards assures customers that Lexington International operates a Quality Management System in accordance with the International Standards Organization.

2. FDA clearance is extremely difficult to get, and its stringency is attested by the Director of the Center for Devices and Radiological Health at the FDA: "...under the congressionally established 510(k) process, the FDA often reviews laboratory and clinical data to substantiate the medical claims for a new device, based on the product’s nature and potential risk.
The data are then reviewed by experts within, and sometimes outside, the FDA. The 510(k) process is an important tool for ensuring that devices entering the market do not raise new questions regarding safety or effectiveness". The FDA is every bit as stringent as UK testing bodies, and the HairMax LaserComb is the ONLY laser comb device to have achieved this clearance.

Many thanks

Hello, using the LaserComb on healed scars will not cause any damage or pain in any way - the low level laser therapy is perfectly safe to use on scar tissue, and will not make your situation any worse. Many thanks

Hola, usted puede comprar este artículo directamente en este sitio web. Muchas gracias.

Absolutely fine and a great idea. It is FDA approved as an effective hair loss treatment for men and women and there is no difference in the use between men and women. The HairMax will work for both of you and you can share it (and the cost!). Kind regards,

Hello, no, the LaserComb should be used in accordance with the manufacturer's instructions. Treatment time has been carefully calculated to ensure the best possible results. Many thanks

Hello, using hair colourants will have no effect on the LaserComb treatment - the Laser therapy affects the scalp rather than your existing hair, promoting and stimulating new hair growth. Many thanks

Hello, the HairMax LaserComb is very effective both in thickening existing hairs and in encouraging new hair growth, so the very fine hairs that you see at the top of your head and at the hairline should become thicker and fuller as you use the LaserComb. Generally, users notice this during 3-6 months of use. Many thanks

Hello, the Premium model is an old model, no longer available. The new models are the Advanced 7 - this has 7 lasers and runs either from replaceable AA batteries or directly from the mains - and the Lux 9 and Pro 12 models - both of which are rechargeable with a docking station and built-in lithium battery. The Lux 9 has 9 lasers and takes around 11 minutes per treatment session, and the Pro 12 has 12 lasers, taking around 8 minutes per session. Delivery to Kuwait from the UK takes around 10-15 days, depending on Kuwait post. Many thanks

The LaserComb is designed for adult use only - if you wanted to use the device on a child then we would advise you to seek specific medical advice before doing so. Many thanks

Hi, yes we do sell them to customers who did not purchase the original unit directly from us. I believe we have resolved this on the telephone now though? Kind regards, Andrew

Hello, if ordered for delivery in Europe (and outside of the UK) then we include the EU plug, and if ordered for delivery in the UK then we include the UK plug. Many thanks

Hello, yes, the LaserComb really works - approval ratings are 90% for the LaserComb. Whilst individuals vary, we normally advise that you start to see results as early as 6-8 weeks after starting to use the unit - early signs are general improvements or activation of scalp hair occurring. These improvements should include a normalising of scalp condition, thicker and shinier hair. These improvements continue and after 3-6 months you should notice thicker, fuller hair. Many thanks

Hello Pauline,
We regularly ship to Saudi Arabia and the rest of the world, and due to shipping costs and taxes it is better to order from us in the UK. At present, the cost of the LaserComb Lux 9 including shipping to Saudi Arabia is £320.83. We would need a delivery address to be able to dispatch it. Many thanks

Hello, you will need to use the LaserComb on an ongoing basis - most pepople use it on a maintenance basis once they have acheievd the results they were after. The results you achieve with the LaserComb are best maintained by ongoing use, though the frequency of use may be reduced. Many thanks

Hi, firstly Procerin is a good product and should help - make sure you give it time of course - at least 3 months but preferably 6 months. The HairMax LaserComb has FDA approval for hair growth and should soon get certification for helping stop hair loss too. So, yes - the HairMax LaserComb could well help. We have a 6 month money back guaratee too

Hi, I'm afraid we do not offer a monthly pay plan on the LaserComb. Many thanks

Hello, the LaserComb won't have any direct effect on the growth of your eyelashes and eyebrows, as it is focussed on the scalp alone. Many thanks

Hello, the HairMax LaserComb does work extremely well when used with a product containing Minoxidil - it is in effect a two-pronged attack on both DHT and the promotion of new healthier thicker hair. So the LaserComb would help boost your husband's hair growth (and without any side effects, too!). Many thanks

Hello, yes the LaserComb can be used on tinted and bleached hair. The Lasers work on the scalp, rather than on the existing fully grown hair. Many thanks

Hello, the LaserComb is fine to be used with hair transplants and will have no adverse effect on them. It works by stimulating the natural hair growth cycle, so will have a beneficial effect on the scalp. Many thanks

Hello, the LaserComb would be fine for you to use - if you are in any way concerned then we would suggest you check with your doctor who will be better able to advise on your specific psoriasis condition. Many thanks

Hello, this is one reason why we would always recommend that you buy directly from an authorised reseller - like us :¬) - rather than through eBay. ALL our LaserCombs come directly from the manufacturer, complete with instructions and, more importantly, the full manufacturer 18 month warranty (on Premium and Pro 12 models) which is supported by our peerless after-sales service. We also offer a 20 week money back guarantee on LaserComb purchases.
Lecture over, we'll see if we have a PDF of the instructions to send through to you by email. Many thanks

Hello, the LaserComb helps boost healthy and thick hair, so would be perfect for you to use if you have fine hair to promote a fuller head of hair. Many thanks

Hello, whilst there is no minimum age for the HairMax LaserComb to be effective at, we would recommend its use only by those aged 18 and over. Effectiveness has been proven across all age groups in clinical trials up to age 60. Many thanks

Hello, aside from the actual number of lasers per machine, the main difference between the Lux 9 and the Pro12 is in the length of time needed per treatment - this is reduced from around 11 minutes for the Lux 9 to 8 minutes for the Pro 12. Both are rechargeable with docking stations, and both have 18 month warranties. Many thanks

Yes, the product can work with afro-caribbean hair. I would also suggest you use a hair food supplement such as Pilfood, Intervention or Nourkrin too along with a topically applied treatment/scalp lotion. This way you will be providing all the nutrition your hair follicles need to grow healthy hair. Couple that with the HairMax LaesrComb and you you have a 3-pronged approach to healthy hair. Kind regards

Hi, you can stop without any problems - your hair health will not be made worse by stopping. However, the HAirMax is a growth stimulating device and therefore any improvements in your hair health may well be lost should you stop using the device. Hope this helps. Kind regards,

Hello, the LaserComb will NOT make your hair loss problem worse - the LaserComb works by stimulating the hair's natural hair growth cycle, and this means that if your hair is in its natural shedding stage when you start using it, you may notice a slight increase in shedding during this stage, although not all people notice this. However, as the LaserComb stimulates the growing cycle, this stage passes quickly and is then followed by the active growth phase. Many thanks

Hello, the Hairmax LaserComb will help stimulate new hair growth and has been shown to significantly boost hair growth and health - however, it would help if you could give us a little more information on your current hair condition. We do ship to Saudi Arabia - the cost of shipping for the Lux 9 is £30. Many thanks

Hello, yes, we do ship to Brazil. The shipping cost of sending a Lux 9 to Brazil is £30.00. Many thanks

Hello, yes you can - we supply the HairMax LaserComb with an EU charger when we send outside of the UK. Many thanks

All the LaserComb's use separate lasers and not one split with mirrors/prisms, no. Thanks

Hi, there is no need to wear protective eye wear. However, as per the manufacturers instructions you should not point the laser lights directly at the eyes and you should not look directly at the lasers. Many thanks

Yes, it is fine to use with diabetes. This product should not affect your condition at all.

Hello, the HairMax LaserComb has received really positive reviews from users over the years - the satisfaction rate is something like 90%. You can view the reviews we have had - both good and bad! - on our website, but we have had overwhelmingly positive feedback on the LaserComb, both from men and women. Doctors unfortunately do often say nothing can be done about hairloss - thankfully this attitude is starting to change, and you can see Dr Chris Steele review the Lasercomb on our site, too. We offer a money back guarantee of UP TO 20 weeks, as we are so confident in the ability of the HairMax LaserComb to make a real difference to people's hair loss. So, it could certainly help with your hair loss and thicken ther remaining hair. Many thanks

Hi, it is perfectly safe to use a HairMax LaserComb on transplanted hair. The LaserComb has been shown to increase the energy levels in living cells, and, through increased blood flow to the capillaries, deliver more nutrients to the cells that create the hair shaft. Many thanks

It comes with a lithium rechargeable battery built in, yes, along with a charging cradle and UK power supply. Kind regards

Yes, that would be fine. Thanks

Hi, there is no age limit but the FDA approval was for men with Norwood Scale upto IV. However, while the product is new and improved it's EFFECTIVENESS remains the same as the previous model - it uses the same laser strength/wavelength etc. What has improved is the usability and design as it now has a charging cradle and a rechargeable lithium battery along with other improvements. Many thanks

Hi, on the web page (link below) you can see there is a chart showing the differences between the Advanced 7 and the Lux 9 near the bottom. The Premium is just the same as the Lux 9 except for the fact that it has no charging cradle and requires a power cord to be used at all times during operation. Obviously the new Lux 9 has a new look but other than that the Premium gives the same results. Remember though we only have refurbished Premium units at the great price of £225 instead of their original new price of £330. Thanks

It is fine to use alongside Finasteride and Minoxidil products as far as we're aware and according to the manufacturers. However, without knowing what surgery exactly you've undergone I can't comment on how the LaserComb could help you. It has been approved in the US by the FDA for the treatment of male alopecia upto Norwood Scale IV though. Thanks

Hi, 1 session only 3 times per week is required for any of the HairMax LaserComb models. The only difference is the amount of time per session - for the Advanced 7 - allow around 15 minutes dropping down to around 8 minutes for the PRO 12. Thanks

The HairMax is effective for people with thinning hair but it all depends really on how severe your hair loss actually is. If you were to take a look at this page on our sister site could you tell us where you are on the Ludvig scale?
http://www.combat-hair-loss.co.uk/evaluate-your-hair-loss.php#female
I would say anything upto III should be fine - anything worse than that on this scale, in a lady of your maturity, would probably not benefit from the LaserComb and would probably be better with our Thymuskin range of specialist treatments and shampoos. Kind regards

Hi, everyone is different. Hair follicles go through 3 stages in their life-cycle: rest, shed and growth. Not all the hair follicles are obviously in the same stage at any one time (otherwise every few weeks we'd all lose our hair and then grow it back!). People with thinning hair/hair loss often have too many hairs "stuck" in the resting phase. The next stage is shedding so yes, there is some possibility that an increase in shedding will occur within a few weeks. However, this is temporary only and it will grow back. In fact, it should be seen as a positive and that the hair follicles have been kick started back into their usual life-cycle. Many thanks

Hi, this product has FDA approval for regrowing hair in men with upto Norwood Scale 4 hair loss. You son is unlikely to be this bad at this stage if he is just starting to receed. It is important to start a hair loss regimen as soon as possible. At 17 I would not want my son to be taking prescription medicine for something like hair loss so the HairMax, as a drug free, but proven alternative is a good choice. Remember, our money back guarantee if he does not se results in a few weeks too. Call us on 0800 612 6394 if you wish to discuss further. Kind regards

Hi, you need to call us around week 10 or 11 and we make a note on your account. THis has to be by telephone as we always like to get a progress update. Thanks

We don't sell shampoos specifically for hard water, no. The problem with hard water is mainly calcium deposits in the hair. Hard water can leave your hair feeling stiff and hard I believe, almost straw like. However, they are not harmful and using a clarifying shampoo should resolve this. Lush sell such a shampoo I believe. In fact, most places like Boots will have shampoos specifically for hard water.

However, onto your main question - no, hard water deposits will NOT effect the HairMax LaserComb in anyway. Thanks

Hi, we are a UK company and therefore the price would have displayed 379 GBP. However, as soon as you changed your country to USA it would have calculated the USD price which is around $600 right now. With shipping that goes to around $650. You are probably better purchasing from a US supplier to be honest though we will ship to the US. Thanks

Oh definitely, it will have no bearing on that condition at all. Thanks

We don't currently offer this to be honest as this would be providing credit terms and would mean we have to be credit brokers. You can, if you wish, send in several cheques, or we can take multiple payments on your card over time but we could not send you the goods until you had paid for them in full. Sorry.

All 3 LaserCombs we sell are cable free yes though you can plug directly into the wall and charge while you use. The amount of hair is irrelevant to be honest - as the treatment is actually on the hair follicles in the scalp so yes you can shave your head. The Advanced 7 does not come with a power cord and relies on batteries alone though you can purchase a wall plug if you wish separately. Thanks

Hi, there is every chance it will help yes, and it should take between 3 and 6 months to start to see results - this is why we offer a 12 week money back guarantee with an extension to 20 weeks if required. However, some people do take longer to see positive results - as long as 9 months. Many thanks

That is correct - a 2 year manufacturers warrant on the Lux 9 and Pro, 18 months on the SE (or Advanced 7) as it's now called. Thanks

Hi, it's not that it's NOT cleared by the FDA for use by women. It's that the manufacturers first applied for use of the device with men. They are now carrying out the trials for use with women and first results are more than promising! There are NO side effects for use by women either. It's just that the manufacturers decided to apply for use with men before women. Kind regards

No, we don't give a lifetime warranty. The Premium has a 2 year warranty and the SE has an 18 month warranty. As for price reductions please contact us for bulk orders. Thanks

If you are concerned about your hair, the earlier you start using the LaserComb the better off you will be. There's nothing more aging or detrimental to a person's appearance than thinning hair. And the later you try to do something about it, the less chance there is of reversing the problem.