Peak Nutrition Customer Service Area

All in stock orders received Monday - Friday are usually shipped the same day subject to fraud checking. Higher value orders to alternate delivery addresses may require further clarification before shipping can take place.

A note about Dispatch Times

We will always aim to dispatch any orders within 24 hours. However, products showing a dispatch time - eg "In stock, dispatch: 2 days" - will be sent out within the 2 day period by your chosen method of delivery. Therefore, if you opt for next working day delivery on a product with a dispatch time of 2 days, you will receive your order by courier after the 2 day dispatch period.

Please note we don't despatch on Bank Holidays.

We will send you an email as soon as we have shipped your order confirming your order details. Please remember to check each product though (and your cart) as this indicates whether an item is available for same day shipping or not. You can track your order by logging into your account and checking the tracking number from there. Please then refer to our Track Your Parcel page on how to track your parcel.

United Kingdom/Channel Islands

*Please note that UK orders more than 15kg will have to be sent by a special courier and will attract an additional cost. Please also note that free UK shipping is restricted by weight - you will be advised before completing your order if any charges apply

Ireland, Europe & Rest of World

*European orders over 2kg -£29.99 - £59.99 depending upon the destination country. Western Europe tends to be cheaper than Eastern Europe though it comes down to "Zones" set by individual couriers.

Please note: Whilst we are happy to accommodate most delivery instructions - knock loudly, post through the cat flap, ring door bell three times - we aren't able to pass on instructions to Royal Mail asking for parcels to be left outside your property or in the porch.

If you have any query regarding your delivery, if it is late or you believe it is lost please use our Customer Support Area to raise a Support Ticket and we'll try to get back to you within 24 hours during normal office hours.

You have the right to cancel your order within 30 days of placing your order with us, or within 30 days of receipt of the goods (whichever is the longer).

We will refund the original shipping costs as long as your order is cancelled within 30 days of receipt. If you are claiming on one of our money back guarantees and are past 30 days from date of receipt then we will not refund your shipping costs.

We will not refund your cost of shipping the goods back to us unless specifically agreed with you. We would normally refund your costs of shipping the goods back to us (up to a maximum of £10) if the goods are faulty or damaged and you accept a replacement product, within 30 days of receipt of goods. If the product will cost more than £10 to post, please contact us before shipping the product.

If you wish to return your order back to us you must first request a Returns Number from us through our Customer Support Area. You must enclose this Returns Number with the goods when returning them back to us. You must also return goods via a Recorded Delivery service.

Please remember that standard Royal Mail post will not provide compensation if the return is lost on its way back to us. For any expensive items we recommend that you send it back using Special Delivery to get adequate compensation (up to £500.00)

To request a return/refund please contact us through our Customer Support Area and please ensure you tell us your order ID or your full name and address so we can trace your order.

Please ensure that you return goods in a reasonable and good condition. Under the Distance Selling Regulations you, the customer, has a 'duty of care' while the goods are in your possession. Please return the goods with the original packaging to insure the product/s are not damaged during transit.

Please remember that not all products can be returned. This is normally for hygiene reasons such as jewellery products, feminine or intimate products, the Shewee, the Herpotherm, or any product that comes in direct contact with the skin.

This policy does not affect your statutory rights as a consumer.

Money Back Guarantee Returns

Please refer to our Guarantee page by clicking here

B2B and Trade Only Customers

Please note that Distance Selling Regulations do not apply to B2B or Trade orders - please see our full Terms and Conditions for further information.

Royal Mail Standard

Royal Mail do not offer tracking on Standard Post. Normally Royal Mail Standard items are delivered in 1 - 3 working days. However, please be aware that Standard post can take a few extra days to deliver at peak periods, and that Royal Mail do advise that parcels are considered "in transit" for up to 15 days after we post them - luckily it very rarely happens that a parcel takes that long, and if your order has not arrived after more than a few days have passed, please contact us through our Customer Service Area so that we can help.

Royal Mail Tracked

Royal Mail Tracked is a tracked service, meaning that you can track its journey from us to you. Normally Royal Mail Tracked items are delivered in 1 - 3 working days. However, please be aware that Tracked post can take a few extra days to deliver at peak periods, and that Royal Mail do advise that parcels are considered "in transit" for up to 15 days after we post them - luckily it very rarely happens that a parcel takes that long, and if your order has not arrived after more than a few days have passed, please Contact Us so that we can help.

To track these items please visit Royal Mail Track And Trace here and enter the tracking code that will be available in Your Account.

Royal Mail Express

This method is guaranteed by Royal Mail to be delivered the next working day before 1.30pm. So, if your order was dispatched on Friday it is guaranteed to arrive on Monday (though it may well arrive on Saturday). If your order was dispatched Monday through Thursday it should arrive before 1.30pm the next day.

Please note this is a signed-for service and your parcel must be signed for by an adult living at the address.

To track these items please visit Royal Mail Track And Trace here and enter the 13 character tracking reference that starts and ends with 2 letters and has 9 numbers in the middle. E.g AA123456789GB.

What if I'm not in?
Royal Mail should leave a 'while you are out' card and you can then go online and arrange redelivery, or call into your local sorting office to collect the parcel in person. If you are going in to collect the parcel, please ensure you take the card and a form of ID with you.

Please note that whilst we will try to accommodate most additional delivery instructions - knock loudly, ring doorbell three times, ring then knock then ring again - for security reasons we aren't able to pass on requests to Royal Mail to leave your parcel outside your property or in an outside porch.

International Courier

If your parcel is too heavy to send via our normal methods, we will use an international courier such as DHL or Fedex to send your parcel. Please contact us for any tracking information via info@peak-nutrition.co.uk, and we will be happy to provide this to you.

A note about Dispatch Times

We will always aim to dispatch any in stock orders within 24 hours. However, products showing a dispatch time - eg "In stock, dispatch: 2 days" - will be sent out within the 2 day period by your chosen method of delivery. Therefore, if you opt for next working day courier delivery on a product with a dispatch time of 2 days, you will receive your order by courier after the 2 day dispatch period.

Still Having Problems?

Please don't fret too much - contact us through our Customer Support Area during normal business hours and we will do our best to help you. As a mail order & internet business we rely on our delivery partners to complete your order successfully and we know how frustrating it can be to miss a parcel or for it to not arrive in time.

If your parcel does not arrive, we will sort this out for you - we will send a very simple form asking you to confirm it hasn't arrived, and we will take it from there. The form enables us to contact Royal Mail or our other couriers, so we do require it to be completed as part of our terms and conditions.

So, if you have a problem, please visit our Customer Support Area to raise a Support Ticket between 9.00am and 5.00pm Monday to Friday.

Please refer to the specific product page on this site to see if we offer a money back guarantee on that product that is BEYOND the 30 day money back guarantee we offer on ALL products (except those listed below). Please remember, if a guarantee is not stated on the product page you are covered by our 30 day money back guarantee only with the exception of hygienic products such as pelvic toners.

Please note if you wish to cancel and return your order within 30 days of receipt of the goods please refer to our Returns & Refunds page

All terms below refer to goods being returned after 30 days have passed from receipt of goods

To request a refund under our guarantee please contact us through our helpdesk system and please ensure you tell us your order ID or your full name and address so we can trace your order. A Returns Authorisation will then be sent to you. Please note that we will not process any refunds without this Returns Authorisation first being obtained. Returns requests must be made in writing, either via email or through the Helpdesk, a telephone call is not acceptable.

We will not refund your cost of shipping the goods back to us unless specifically agreed with you.

If you wish to claim your money back under our guarantee you must request an RMA Authorisation Number from us via our Customer Support Area. You must then write this RMA number on the inside and outside of the parcel you return.

You must also return goods via a Recorded Delivery service. If we do not receive the goods back from you it is your responsibility to make a claim to Royal Mail and we cannot, unfortunately, refund you. So, please ensure you send the goods back to us via a method that gives you adequate compensation.

Once we have received the product - or, in the case of Procerin, all unused portion & empty bottles (i.e. ALL bottles) - and satisfied ourselves that you have claimed on the money back guarantee within the valid claim period, we will credit your card or issue a cheque refund depending upon your original payment method, less our original shipping costs/charges.

Finally, the guarantee is against each product we sell, not each order. Therefore, we only offer the guarantee against the first purchase of a particular product. Subsequent purchases of the same product are not guaranteed. However, if you purchase a different product to the one previously claimed against you will be covered by the guarantee of that product. If you wish to discuss this further please contact us via the Contact Us page.

Once we have issued you with an RMA you must the return the item/s back to us within 14 days. Failure to do this will result in a deduction off your refund for £5.00 to cover our administration costs. If items are returned after 30 days of the RMA being issued then the guarantee is null and void and no refund will be given.

This policy does not affect your statutory rights as a consumer.

Exclusions/Notes

Pelvic Toners - for hygiene reasons we can only accept returns in an unused, sealed condition.

Penis Extension Sets - for hygiene reasons we can only accept returns in an unused, sealed condition.

Shewee - for hygiene reasons we cannot accept returns on the Shewee unless faulty for exchange.

Procerin - As stated on the product pages while we offer a 3 month money back guarantee on this product it is for a minimum order of 3 months supply of XT Foam and/or Tablets and excludes the shampoo. First order only attracts the money back guarantee and this includes orders placed on our Procerin website too. Any claim made under the 3 month money back guarantee must be submitted to us before the 3 month period expires. Please note that you will need to return all bottles - empty or full - to us. Please note that irrespective of whether your order attracts free delivery or not we will deduct the cost of shipping the goods to you should you claim off the Procerin money back guarantee if more than 30 days have passed since we delivered your order.

HairMax LaserComb - We offer a 6 month money back guarantee on the LaserComb Pro 12 and Lux 9 models. As part of this guarantee we ask that the LaserComb is used for as long into the 6 month period as possible, to give the LaserComb a fair and realistic opportunity to work for you. You need to contact us shortly before the 6 month period expires if you wish to claim under this guarantee, and obtain our Returns Authorisation number. A refund will be provided within 28 days of our safe receipt of the LaserComb (including the instructions, case and all accessories) less a 15% restocking fee and our original shipping cost to you (irrespective of whether we made charge for this at the time of order). Please note that this guarantee can only be used once per household, irrespective of the quantity or model type of LaserComb purchased. The 6 month period begins from the date of purchase. Please note that this money back guarantee does not apply to the Advanced 7 model.

PainSolv MkV - We offer a 90 Day Money Back Guarantee on the PainSolv, which begins on the date of purchase. To claim under the terms of this, you must contact us within the 90 day period to request Returns Authorisation, and you must return the PainSolv to us (with all packaging and instructions) within 14 working days of us sending the Returns Authorisation. On safe receipt, we will refund you in full, less only our original shipping cost to you (irrespective of whether we made charge for this at the time of order).

Q-Link - We offer a 90 day Money Back Guarantee on selected Q-Link pendants and bracelets - see individual items to check that this applies. The 90 days begins on the day of purchase. To claim under the terms of this, you must contact us within the 90 day period to request Returns Authorisation, and you must return the Q-Link to us (with all packaging and instructions) within 14 working days of us sending the Returns Authorisation. On safe receipt, we will refund you in full, less only our original shipping cost to you (irrespective of whether we made charge for this at the time of order).

B2B and Trade Orders - Please note that money back guarantees do not apply to B2B and Trade Orders - please see the relevant section of our Terms and Conditions.

Packaging

• In all our delivery packaging we use cardboard boxes that can easily be recycled.
• For our box fillers (the stuff that stops your goods getting damaged) we have sourced a bio-degradeable product that is made from maize - a totally natural product that is just as good, if not better, than polystyrene fillers.
• Jiffy Bags - when we use Jiffy Bags we use the best - Jiffy! They are again 100% recyleble as they use papers rather than plastics

Deliveries

We use Royal Mail as our delivery partner for more than 90% of all our deliveries. This ensures that we are using a network that is already in use and not creating further traffic on the roads. Since Royal Mail no doubt visit your house nearly, if not every day, deliveries from Peak Nutrition do not add to the carbon footprint already made by Royal Mail.

Servers

For every web server we use we plant a tree!

Electricity & Other Fuels

Peak Nutrition is also embarking on a calculation to quantify the emissions we create to run our business, specifically our electricity consumption. Once this has been calculated we will off-set this by the most appropriate methods.

If you have any other suggestions or would like to know more please don't hesitate to contact us via our online helpdesk system - here

Security

When you make a purchase through Peak Nutrition Ltd, we collect your billing and shipping address, telephone number, credit card information (via SagePay/Barclays payment system), and other information necessary to complete the transaction. We do NOT hold or store your credit card details unless you ask us to do so when creating an account AND choosing to store your details..

We are also fully PCI Compliant in regards to credit card privacy and security

We use above industry standard 128-bit SSL encryption to secure your credit card process - in fact, we use 256-bit SSL encryption which is near military grade!

Again, please remember that no one at Peak Nutrition gets to see your credit card details - ever!

The Use Of Cookies

We also use a cookie to keep track of your shopping basket contents. This means that when you add an item to your shopping basket a small cookie is placed on your PC. If you then leave our website and return later your shopping basket contents should still be there. Also, our online shopping basket system needs this cookie so that when you go to the "checkout" page it can see what is there and process your order correctly.

Peak Nutrition Ltd does not sell, rent or trade user information to other companies.

Our site may link to advertisers and sites that collect personally identifiable information about you when you access them from Peak Nutrition Ltd. This type of collection or use of personal information is beyond Peak Nutrition Ltd's control and is not covered by this Privacy Policy.

Your Agreement to This Privacy Policy

By using Peak Nutrition Ltd, you indicate that you agree to the collection and use of your personal information by Peak Nutrition Ltd as outlined in this Privacy Policy.

Changes to This Privacy Policy

We reiterate that our Privacy Policy changes from time to time. Be sure to visit this page occasionally to find any updates we have made. We are committed to post Privacy Policy changes on this page so consumers can be sure of how Peak Nutrition Ltd is gathering and using information about them.

Terms and Conditions for Use and Sales

Last updated 30/06/2010

1. Our websites
Your use of this website (or any of our websites) and any service contained within constitutes acceptance of these Terms & Conditions.

2. Customer Information
2.1 You should always check that the contact information you provide is correct before creating a customer account or proceeding to payment.

2.2 You are responsible for maintaining your own username and password, where required to access your customer account. You should ensure that you store your username and password securely and that the details required to access your customer account are not provided to another party.

2.3 As a customer you are responsible for your customer account and actions taken within it. If you are aware or suspect that your customer account username and password or other details have become known to a third party, you should inform us immediately.

2.4 Our website is only intended for use by adults. Adults may purchase products for children as long as the products purchased are intended by the manufacturer for use or consumption by children.

3. Privacy
Peak Nutrition Ltd takes your privacy seriously. We are registered under and comply with the Data Protection Act 1998. For further details please see our Privacy Policy.

4. Product Pricing and Title
4.1 We make every effort to ensure that the pricing displayed on our website is correct. However, if an error in the pricing of a product is found we reserve the right to either cancel your order or contact you to arrange payment of any extra sum due or refund any over-payment made by you (as applicable). The processing of an order can be cancelled or corrected by us at anytime up to the shipment of that order and any related items.

4.2 We reserve the right to alter all product pricing without notice.

4.3 Title in any products ordered from us does not pass to you, the purchaser until we have received and processed a valid payment, and that payment has been made into our own bank account and your order has been shipped.

4.4 When a different currency is selected during checkout the prices shown are indicative only. The actual amount charged is dependent upon the prevailing exchange rate on your credit card.Peak Nutrition have no control over the exchange rate your credit card company use and cannot be held liable for any differences charged against that shown during checkout.

4.5 Free gifts - unless otherwise specifically stated, only one free gift or reduced item per qualifying order will be sent.

5. Your Order
5.1 When you place an order you will automatically receive a confirmation email from us to confirm your order. Your order constitutes an offer made to us to purchase the goods specified in the order.

5.2 Your offer is only accepted by us once we have emailed you to confirm the dispatch of your order.

5.3 Product items not included within the dispatch email are not included in the order and contract between you and us.

5.4 We reserve the right to delay or refuse orders where a transaction contains incomplete details or details that cannot be verified or where fraud is suspected.

5.5 If we are unable to reasonably ascertain these details or resolve these issues a full refund will be made against the card used at the time of purchase. No other form of refund or credit will be offered nor will a refund be made to any third party card or account.

6. Shipping and Customs Duty
6.1 All orders received by us are shipped subject to availability.

6.2 We reserve the right to ship products at a later date (up to 28 days after purchase) where the product ordered is not in stock at the time of purchase. In this situation you will be contacted and offered a full refund instead of delivery of the product. We will always endeavour to indicate on the website whether the item is in stock or not but sometimes this may not occur.

6.3 We cannot be held responsible for disruption to shipping caused by industrial disputes or action outside our direct control.

6.4 If you are ordering a product from outside the UK the recipient of the product is responsible for all customs duties or tariffs incurred in the country to which the products are shipped. Furthermore your order may be subject to delay or be opened and searched by local customs authorities when entering the destination country. Please note we are unable to provide specific advice on customs duties or tariffs.

7. Cancellation Rights, Returns and Refunds
7.1 Under the Consumer Protection (Distance Selling) Regulations 2000 you have a right to cancel your purchase. However, to exercise this right you must notify us in writing, (email or letter or via our online helpdesk system) within 30 calendar days from the day after you receive your goods.

7.2 As stated above notification of cancellation must be in writing, a telephone call is not a valid cancellation.

7.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2000 once you have used your product, unless the product is defective and you are returning it for this reason.

7.4 Goods that are sealed or shrink-wrapped and this is removed can only be returned if they are defective.

7.5 No right of cancellation exists for personalised goods or goods that are intimate in their nature or goods where there may be hygiene issues, unless defective. Products such as pelvic toners, penis enlargers, cosmetics, devices applied directly to contagious body parts (such as cold sores) and jewellery that pierces the body fall under this remit.

7.6 Please observe the following procedure for all returns to us:

7.6.1 You must contact us first (using the appropriate Contact Us details on the website) to receive authority to return goods. You will be issued with an RMA number. On the back of your delivery note or on another piece of paper, (if you no longer have your delivery note), include your order number and the reason for the return along with the RMA number you have been issued by.

7.6.2 If you are returning your product because it is defective, please state the defect or defects.

7.6.3 Please repackage the product with its original packaging, including any accessories, brochures, manuals, guarantees or warranties that came with the product where possible

7.7 {Removed - 04/07/2008}

7.8 You are responsible for paying any postage or shipping costs incurred when returning the product unless otherwise agreed with us.

7.9 We recommend that all returns be sent by registered post, so that a record of the return is available for you. You should also adequately ensure the item – we suggest Royal Mail Special Delivery for the UK.

7.10 We will not issue refunds for any items lost or stolen in transit to us, and you will need to claim from the postal service that you have used.

7.11 Where a return is lost or stolen in transit to us, you should claim compensation from the company that shipped the return.

7.12 If you fail to return a product to us, we may make arrangements to have the product collected from you if agreed with us at the time of approving the return and issuance of an RMA number. The cost of this collection will be passed on to you.

7.13 Unused products may be returned promptly to us noting that you should still contact us to arrange for the issuance of an RMA number.

7.14 Subject to the above, we will refund the purchase price of a returned product, less any re-stocking charge stipulated on the website from which the purchase took place, within thirty days of the returned items being received by us.

7.15 We will also refund the cost of standard or recorded postage incurred returning a product, if incorrectly sent by us or where the product has been returned due to a defect and you are accepting a replacement product. Please note that we will not refund any courier, overnight or express element of any delivery or postage charge, including Royal Mail Special Delivery unless otherwise agreed with us. We will not cover Returns postage from outside the UK unless this has been specifically agreed by us prior to shipping.

7.16 Money back guarantees exist for many of our products and the terms and conditions of these guarantees may vary between products and websites. The terms and conditions stated against these product details, on the website, or as stated on the Guarantees/Returns pages on the relevant website, take precedence over these terms and it is your responsibility to ensure you fully understand and accept these terms before purchase.

7.17 Loyalty Points/Reward Points: When an item is returned and refunded the loyalty/reward points on that order will be deducted from the customer account. If the customer does not have enough points in their account to accomodate the deduction the balance of the points will be deducted in cash value from the refund issued.

7.18 Loyalty Points/Reward Points Value: We reserve the right to amend the quantity of points a product earns at any time without prior notice. We also reserve the right to amend the redemption value of our points without prior notice.

7.19 Money Back Guarantees are NOT covered when products are purchased through Amazon Marketplace or MyFaveShop or any other affiliated website that promotes our products and allows you to purchase through them.

7.20 Refunds or Replacements for Faulty Items: We will always replace a faulty item that is within its warranty period once we have ascertained that the item is, in fact, faulty. This may take 1 to 2 weeks though we will be as quick as possible. Some items may have to be returned to the manufacturer for testing. We will not issue a refund for a faulty item unless it is found to be faulty within 30 days of delivery to you. If it is faulty after 30 days we will issue a replacement instead.

8. Customer Complaints
We endeavour to respond to all customer complaints or queries within 24 hours not including weekends or bank holidays.

9. Faulty Products
Where a Customer experiences a fault with a product it can be returned to Peak Nutrition Ltd, subject to our returns policy above. Please note we will not issue a refund for a faulty item unless it falls faulty within 30 days of delivery. After this time we reserve the right to issue a replacement instead.

10. Events outside our control
Peak Nutrition Ltd shall not be liable for delay or failure to perform any obligation under these Terms & Conditions if the delay or failure is caused by any circumstances beyond our reasonable control, including, but not limited to, acts of god, war, civil disorder or industrial dispute.

11. Licence
11.1 Peak Nutrition Ltd grants you a licence to access the content, information and services contained within our website for personal use only.

11.2 This licence allows you to download and cache (using your browser) individual pages from our website.

11.3 This licence does not allow you to download and modify individual pages or substantial parts of our website nor to make our website available via an intranet, where our website or a substantial part of it is hosted locally on the intranet in question.

11.4 Our website design, layout, content or text cannot be copied, edited or otherwise manipulated without our express prior written permission.

11.5 Our website cannot be placed within the frame-set of another site.

11.6 Third parties are not allowed to “deep link” to pages within our website, without our express prior written permission. All links (unless expressly permitted by us) should be to the main index page of our website. Furthermore, the content of such links, whether graphic or text should not be misleading, false, derogatory or in any other way offensive.

11.7 The restriction on “deep linking” does not apply to affiliate partners who wish to send customers directly to a particular page or product in order to increase their affiliate sales.

12. Copyright
12.1 All content, databases, graphics, buttons, icons, logos, layouts and look & feel are the copyright of Peak Nutrition Ltd, unless expressly acknowledged as otherwise.

12.2 The data mining, extraction or utilisation of product information from our website is not permitted without our express prior written permission.

13. Reasonably Foreseeable Losses
13.1 Peak Nutrition Ltd will be liable for any losses incurred by you due to breaches of these Terms & Conditions by us, where such losses were reasonably foreseeable at the time the contract between you and us was made.

13.2 All business, indirect or consequential losses not reasonably foreseeable at the time of the contract between you and us are excluded.

14. Severability
The foregoing paragraphs, sub-paragraphs and clauses of these Terms & Conditions shall be read and construed independently of each other. Should any part of this agreement or its paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.

15. Waiver
Failure by Peak Nutrition Ltd to enforce any accrued rights under these Terms & Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.

16. HairMax LaserComb Free Prize Draw Terms and Conditions
All purchases of all HairMax LaserCombs will be entered into our monthly prize draw, as detailed below:

16.1 Purchase is required of any LaserComb model: Advanced 7, Lux 9 or Pro 12

16.2 A monthly draw will be held on the 19th day of each month, starting September 19th 2011 and will be conducted each month until the prize draw ends and is removed from the website.

16.3 Winners will be chosen at random from all purchases of any LaserComb made in the month leading up to the draw date.

16.4 The monthly prize choices are: 1 x iPod Touch OR £100 voucher to use at TreatMe.com. No cash alternative is offered. In the event that one or both prizes are not available, a substitution of equal or greater value will be made.

16.5 The monthly winner will be notified by phone and/or email.

16.6 The winner's name will be published on the website (initials only may be used if preferred).

16.7 Prizes will be sent to winners within 6 weeks of the draw date.

16.8 The prize draw result is final and no correspondence will be entered into.

16.9 If you wish to opt out of this prize draw, please email us at customer-services@peak-nutrition.co.uk

17. B2B and Trade Only Sales

17.1 Definition We define B2B and Trade Sales as those in which:

• the items are bought for resale, or

• the items are for use in the manufacture/make up of another product, or

• the items are for use in an office/factory.

17.2 All B2B and Trade sales are final and no returns are accepted.

17.3 Distance Selling Regulations do not apply to B2B or Trade orders.

17.4 All B2B and Trade Only orders are specifically excluded from Money Back guarantees and our 30 day returns policy.

17.5 You will only be entitled to a refund if the products do not meet the description or quality originally represented.

18. Entire Terms & Conditions
These Terms & Conditions set out the entire agreement and understanding between you and Peak Nutrition Ltd. We reserve the right to change these Terms & Conditions at any time, without giving notice to you.

19. Jurisdiction
These Terms & Conditions shall be interpreted, construed and enforced in accordance with English law and shall be subject to the exclusive jurisdiction of the English Courts.

Your statutory rights are unaffected.

Our contact details are as follows:

Peak Nutrition Ltd, Unit 5 Barlow Drive, Winsford, Cheshire, CW7 2GN

Contact Us: Please contact our online helpdesk on http://support.peak-nutrition.co.uk

Fax
From within the UK: 0870 731 5029
International: +44 870 731 5029

Company registration number: 5038953
VAT registration number: 831 2637 46

You can email us using our helpdesk system or you can email us and we'll do our best to get back to you during normal UK working hours. Our hours are 9.00am to 5.00pm Monday to Friday.

Please remember we also have Live Chat available during our office hours.

Customers From the USA

If you are on the East coast of the US please add around 6 hours to your time to know what time it is in the UK. If you are on Central Time please add around 7 or 8 hours. If you are on Pacific time you will need to add around 8 or 9 hours so you will need to call us quite early in the morning your time!